FAQs

Refer to the individual product page for care instructions or click here to go to our complete care instructions document.

The warranty information is available on the individual product page. To see our corporate Warranty Policy please click here.

Some items will require assembly. Refer to the individual product page for information on whether assembly is required. You can also find any available assembly/ installation instructions on the individual product page.

Yes, simply process your order as a “guest”.

You will receive an order acknowledgement via e-mail. Please note that this may take up to 48 hours. Upon receipt verify that the acknowledgement matches your original order. Notify Customer Support immediately if any discrepancies are present.

There is no minimum dollar amount for orders placed online. However, there may be some products that have minimum quantity or quantity multiple requirements. That information will be listed on the individual product page and you will be notified if the requirements aren’t met when the order is placed.

There is an estimated ship date on your order acknowledgement. For an updated order status please e-mailCustomer Support.

Taxes are collected on all Internet transactions unless a tax exempt certificate is on file.

Most of our products are made to order based on your finish requirements. Therefore, most items will have a 3-4 week lead time. The average lead time is noted on the product page.

The products offered on the Plymold Essentials website are available in our most popular finishes which are shown. If you have a need for a significant quantity, please visit Plymold.com to learn more about our contract division or send an RFQ to our Sales Team.

Plymold does not offer quantity discount on individual orders. For multi-purpose and contract orders visit Plymold.com.

We ship orders complete. The longest lead time will determine when your order is shipped.

We accept Visa, Mastercard, American Express, and Discover.

Your credit card will be charged when your order is placed.

Yes, credit terms are only available to qualified commercial accounts. Click here to submit an initial request.

Plymold offers exclusive pricing and services to trade professionals including food service dealers, designers and professionals in the foodservice industry. A tax identification number or resale certificate is required to obtain trade pricing. Once we’ve processed your completed application, you’ll receive a confirmation email that will give you access to program benefits.

Our website utilizes a variety of different security measures designed to protect Personal Information including the use of encryption mechanisms, password protection, and other security measures to help prevent unauthorized transactions, and helps to protect your confidential information from loss, misuse, interception and hacking.

While Plymold ships product worldwide, we are unable to process orders outside the continental US through the website. Click here for assistance. 

Shipping is charged separately based on the items and quantity ordered, and final destination. Plymold has negotiated special freight rates with selected carriers as an added benefit to our customers.

Freight rates include tailgate delivery only.

Yes, please place a separate order for each shipping address.

No, all of our orders ship via small parcel or LTL carriers so a physical shipping address is required.

No. Unfortunately we are not able to accommodate third party freight requests through our website.

All of our deliveries are outside deliveries – you have to be there to receive them. Be sure to inspect all merchandise for damage or missing goods at the time of delivery. If you suspect damage you must note that on the Bill of Lading, otherwise we will not be responsible for damage. Also be sure to count the merchandise to check for items lost in transit – note any shortages on the Bill of Lading. Review our Shipping Policy on delivery specifics.

Please note that your order is missing an item on the Bill of Lading. Then send an e-mail to customer support. Make sure to include your order number and describe in detail what you believe to be missing.

Please review our Shipping Policy on what to do if your order arrives damaged.

Orders can be cancelled within 24 hours of placing the order. It is extremely difficult for us to cancel an order once it has been placed into production. As most of our items are “made to order” they cannot be cancelled, changed, returned or refunded at any time.

Because Plymold products are built to order with unique configurations for each customer, returns are generally not accepted. Customers should review their product color selections and dimensions carefully prior to placing an order.

Exceptions to this policy are only accepted at the discretion of the Plymold Customer Support Manager. Products cannot be returned without prior authorization. Approved returns are subject to a 50% restocking charge. Actual charges will be determined at the time of authorization. Unauthorized returns will be refused at customer expense. All return freight charges must be prepaid by the customer. Any damages that occur in transit when returned to the factory will be communicated to the customer. The customer is responsible for filing a freight claim with the carrier.

If you receive an incorrect item due to a Plymold error, contact Customer Support as soon as possible. We will make arrangements to return the incorrect item and new the correct items shipped to you.