Shipping Information

Plymold Shipping Information

Plymold has negotiated special freight rates with preferred carriers as an added benefit to our customers. The timeline of the manufacturing – shipping process varies as stated on each individual item. All merchandise is FOB Minnesota unless otherwise noted on the product detail page. FOB points are subject to change without notice.

Ship dates are shown on all sales order acknowledgements. Best efforts are made to schedule each order based on customer requirements, material availability, and capacity. Shipment of an order may be delayed if payment terms have not been satisfied. Scheduled ship dates are subject to change due to material availability, strikes, accidents, and other factors beyond our control.

Shipping Basics

• Due to the size of our products, the majority of our orders are shipped via common carrier (freight companies)
• Freight rates include tailgate delivery. Liftgate and/or inside delivery are available for an additional charge.
• Our carriers deliver during business hours, Monday through Friday 8:00 am to 5:00 pm.
• Truck drivers are not required to call the customer to notify them of expected delivery time (unless “call before delivery” is selected at time of ordering).
• All freight carriers require a signature at the time of delivery. The customer must be on site when the order is delivered.
• The customer is responsible for having adequate staffing or other helpers at the time of delivery to unload the truck and move your furniture inside.
• It is the customer’s responsibility to check the skid and piece count and note any missing items or shortages on the Bill of Lading.
• It is the customer’s responsibility to inspect the packages and note any damage on the Bill of Lading.
• There is no recourse if the customer does not properly note any missing or damaged pieces at the time of deliver.
• A redelivery charge is applied if the carrier attempted delivery during specified hours and the customer was not present to receive the delivery or if delivery was unsuccessful due to incorrect delivery information.

Order Delivery

The customer should be mindful of the size and weight of the product that is ordered as they are responsible for off-loading the merchandise within 30 minutes of the trucks arrival.

Lift gate service is highly recommended for locations without a loading dock or forklift. A lift gate is a mechanism on the back of the truck that lowers the freight from the truck bed to the ground. Lift gate service is an optional delivery add-on that can be selected during the check-out process and the charge will be added to the order total. The customer is responsible for moving their furniture inside. Accept all cartons even if damaged as our products are nested and may not be damaged. Some products have multiple units

Order Inspection

It is the customer’s responsibility to inspect the shipment prior to acceptance and note any freight damage and / or missing items on the Bill of Lading before the driver leaves. Do not let the driver intimidate you into signing without inspecting all of the cartons. Please perform a skid and piece count and compare it to the tracking information and packing list (taped to one of the boxes) to ensure that the full shipment is received. It is important to verify piece count to the Plymold packing list as some of our products ship multiple units in a carton. If damaged or missing items are found, make a notation on the bill of lading describing the damage or shortage. Open the shipment immediately to ensure that the product is not damaged and is all present.

Plymold must be notified of damaged goods within 48 hours in order for us to pursue a freight claim. KEEP ALL ORIGINAL PACKAGING.

Things to note on the Bill of Lading:

• Forklift punctures
• Broken shrink wrap
• Holes in boxes
• Obviously scratched or dented product(s)
• Missing items

Additional Services

Partial List of chargeable delivery specifications:

• Call before delivery by carrier
• Lift-gate services
• Inside delivery
• Residential deliveries or deliveries to destinations without an actual loading dock.

The customer is responsible for any additional services arranged before or during delivery, such as liftgate, inside delivery, and we reserve the right to bill the customer any subsequent charges used at the time of delivery.